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National Association of Rehab Providers & Agencies

Activity Cancellation and Complaint Policy

By Provider / By Learner

Cancellation by Provider

NARA may cancel or reschedule continuing education activities for due cause.  We reserve the right to substitute a speaker should the scheduled speaker become ill or unable to present. NARA is not responsible for travel, hotel, or other attendee expenses in the event of a cancellation.  If a course has been cancelled, you will receive a notification e-mail with instructions on how to receive a refund.

Cancellation by Learner

Live Conferences:  All cancellations must be confirmed in writing a minimum of 3 weeks prior to the conference start date to be eligible for a full refund, less a $100 cancellation processing fee. A cancellation made less than 3 weeks before the conference start date is not eligible for a refund, but can be transferred to another employee of the organization. Participant(s) who do not cancel in writing will be considered as “no shows” and will not be eligible for refunds/credits.

Webinars/Audio Conferences (Interactive and Recorded):  All cancellations must be confirmed in writing a minimum of 1 week prior to the event date to be eligible for a full refund, less a $25 cancellation processing fee.  At time of approved cancellation, all unique links to educational session will be canceled.  Participant(s) who do not cancel in writing will be considered as “no shows” and will not be eligible for refunds/credits.

NARA understands from time to time a situation may arise which is out of the control of the learner and it causes the learner to need to cancel.  The learner may submit in writing to the Executive Director why they believe a refund is justified if the refund is denied based on the policy set forth.  A written request does not guarantee a refund will be made.

Complaint Resolution

Any learner who has a complaint regarding the a course session or speaker should indicate it on their survey or contact NARA Administration via email at [email protected] or by calling call (866) 839-7710.  In order to file a confident complaint, the learner should mail their formal detailed complaint including:  Date/time, Speaker, Session, Nature of the Complaint, Documentation of what the complainant has done to resolve the complaint, Requested resolution, be signed by the Complainant (unless confidential) to:

NARA, Attn:  CE Coordinator, 701 8th Street NW, Suite 500, Washington, DC  20001

All complaints will be addressed by the Education/Conference Committee with resolution based on the nature and requested resolution of the complainant.