Patient Engagement

Think about your last experience in customer service - maybe you got your car fixed at the auto body shop or experienced a plumbing issue in your home. These are usually not cheap fixes and an area where many feel uneducated about the terminology. It can make you feel uneasy and requires a sense of trust in the technician diagnosing or fixing the problem. In the same way, your patients are trusting you to not only be clear in your directions but prove you are trustworthy and have their best interests... Read More

The last Saturday in September is Family Fitness Day in the United States, and there is no reason why your patients ought to miss out on the fun! As we all know, the involvement and support of a patient’s family is one of the most important factors in their recovery. There’s a lot to be gained for your patients and their loved ones if you can get them exercising together. Research tells us that families that engage in physical activity typically enjoy... Read More

Attracting new patients is probably at the top of your marketing efforts, and though that means new business and more revenue, it is highly important to make sure the patients you do have keep walking through your doors. The effort to retain your patients can be more cost-effective. They know who you are and what you do, and have already benefited from the work you do. Why not make the most out of their experience and put a focus on making them a long-term patient? Also, when your patients have... Read More

Senior Living communities boast a flurry of services to promote active aging for seniors.  Among those services, is therapy.  Therapy comes in various options for residents in most Senior Living communities, and given the changing climate of healthcare reform, your diversification into rehab environments is more important than ever.   Have you considered…Home Health, outpatient, wellness programs, and community engagement. 

Home Health (HH) services are... Read More

Was 2017 a year of missed appointments, reschedules and no-shows for you? We understand that’s frustrating and can drag down morale in the clinic and, of course, throws a wrench in your already planned day. So how do you make 2018 the year of having more patients be on time, show up and ready to tackle their therapy? Here are some tips to get you started.

If you’re looking to build patient loyalty, it should be no surprise that patient care shouldn’t end once the treatment ends. Following up with patients can help generate many positives for you and your practice. Read why following up with patients is critical in today’s consumer driven marketplace.

Written by:  Melissa Moffitt, MS, CCC-SLP
Progressive Senior Solutions, LLC

As a Speech Language Pathologist (SLP) and a lover of food, I find myself passionate about diet modifications in our senior population.  An absurd number of residents in SNFs and Senior Living communities are on altered diets.  As a new SLP in a SNF over 10 years ago, I was out to save my patients and eliminate any occurrence of aspiration.  As a seasoned SLP with... Read More

Loyalty programs aren’t just for retail or grocery stores anymore. These types of programs are popping up in the healthcare industry as a way to help retain current patients. Patients now have the ability to swap doctors with ease, so it’s no surprise providers are looking for creative ways to keep their patients coming back. Read how a loyalty program could work for your practice.  

Loyalty... Read More

Relationships play such a pivotal role in our lives. They’re how we meet our spouses, how we get jobs and even how we build our support systems. They make the world go round. So how do you integrate building and maintaining relationships with the care you provide? You find the balance between the technical and the interpersonal communication. Here’s how you do it.

Manners Go a Long Way

 A cookie-cutter routine to approaching patients is no... Read More

Life can be a challenge for Healthcare Providers when treating clients with cognitive issues. There are many causes such as Alzheimer’s, Dementia, and other brain disorders that make it difficult for sufferers to think clearly, remember things, solve problems and live safely. Personality changes and behaviors can be problematic.  These difficulties can be magnified with new environments, pain, fatigue, emotional upset and a decline in general health, the very thing that often brings... Read More